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Delivery Information

Three Day Lead Time.

All orders at Skirtings R Us are shipped direct from our factory to your door via our partner courier company in a lead time of usually 3 days.

Pick your own delivery date at the checkout!

If you place an order with us, you will be able to select the date you wish to receive your order on. Available dates will be made apparent on the delivery calendar, during the checkout process (as below). A delivery date must be selected to proceed with the order.

 

Delivery Options

We can offer a wide variety of customizable delivery options, catering for most delivery requirements.

Standard Delivery

Standard delivery should be delivered in three working days from when the order was placed*. Deliveries are between 08.00 and 18.00. A standard delivery is free on orders over a £250.00 net product spend. Delivery costs on orders below this threshold are calculated on weight.

*During times of high demand and for large bulk orders delivery times may be extended

AM Delivery

Morning delivery services are possible to arrange and are delivered between 08.00 and 13.00 (usually before 12.00, but an extra hour leeway is given in the event of traffic or roadworks etc.). AM Deliveries are charged at an additional £9.60.

Please Note: We are unable to specify PM deliveries.

Express Delivery (Next Day)

Express deliveries are delivered next day. Please call us if you require a next day delivery. We cannot guarantee that we can always provide an express delivery, especially on primed orders, although it is more likely to be possible on un-primed orders. Express deliveries are delivered between 08.00 and 18.00 and are charged at an additional £18.00.

Please order before 11.00 the day before delivery.

Saturday Delivery

If you require a Saturday delivery please call us. These are delivered between 08.00 and 18.00 (usually before 13.30) and are charged at an additional £30.00.

Please try to order before Thursday of the desired weekend.

 

Signing and Checking

All goods must be opened and checked upon delivery. Damage or shortfall claims will only be considered if ‘DAMAGED’ or 'SHORT'  (or words to that effect) have been printed on the delivery note/docket. It is the customers responsibility to ensure this is recorded properly by the delivery driver.

The endorsement of the words ‘not checked’ and ‘unexamined’ (or other words to the same effect) on a delivery note will not render Skirtings R Us liable for any damage or shortfall subsequently discovered.

 

Not going to be in to recieve a delivery?

If you are not going to be in to recieve a delivery please notify us at leaast two days before the delivery is due. We will not have dispatched the order and will be able to arrange a more convenient date.

 

What if the order has already been despatched?

If an order has already been dispatched and is en route for delivery, and you notify us that there will be no-one at the delivery address to recieve, you have you have three options:

 

1)Arrange for the courier to leave the delivery without signiture (but we cannot be held responsible for any damage which may be on the order if no-one is there to check it upon delivery).

2) Schedule a re-delivery within 2 days time - the courier will take the delivery back to the local depot and hold it there until the required delivery date. Regardless of whether free delivery was included on the order, this will incur half the delivery charge again for it to be re-delievered.

Please be aware the courier will not hold deliveries at the local depot for more than 2 days. If the re-delivery date exceeds this, they will have to send the delivery back to us. If this happens see 3).

3) Schedule a re delivery exceeding 2 days time - If a delivery is required at a later date the courier will have to return the order to us. Regardless of whether free delivery was included on the order, this option will incur the carriage cost back to us and a new delivery cost back to your delivery address.

Please be aware we may not be able to store orders, but where this is possible storage may be charged.

 

Delivery FAQ’s

Will I be notified when my order has been dispatched?

Yes, an automated email will be sent to you when we dispatch your delivery, which is the night before your delivery day.

Will I get a phone call before my skirting board delivery?

Instructions are attached to every delivery asking the driver to call you half an hour before the drop, but the couriers are not contracted to do so, meaning we cannot guarantee that this will be carried out.

Will I be supplied with a delivery ETA for the day of delivery?

All deliveries will be made between certain time slots depending on the delivery service you have selected. Unfortunately we are unable to obtain ETA’s on AM deliveries until after 12.00, or 14.00 for standard deliveries. If you need an ETA please contact Tuffnells after those times on 01384 263662, quoting your postcode.

Will the driver carry skirting board/architrave into my home?

Due to insurance regulations, all courier companies are restricted to kerbside delivery. Drivers may however still offer assistance but, if you know that you need help carrying the goods, please ensure that you organise the necessary help.

Please note: packs of skirting board and architrave can be heavy (20-30kg), especially if a large boards have been ordered.

Can the courier leave the delivery without a signature?

Yes we can make this arrangement, however we cannot be held responsible for shortfall or the condition of the items, since no one is there to open and check them on arrival.

If you need to make this arrangement please note it in the comments box during the checkout process, or contact us via email and we will make the arrangement. Please also leave a signed note for the driver, in a place he will find it (i.e. front door), instructing him where to leave the delivery.

We can only take this instruction in writing via email and cannot take it verbally over the phone.

Can I add delivery instructions to my order?

Yes. Please note them in the notes box during the delivery stage of the checkout.

What size vehicle will be delivering my order?

Orders are delivered on vehicles no bigger than seven and a half ton trucks.

How will the skirting board or architrave be packaged?

Skirting board and architrave will be strapped together into manageable packs with hardboard running along each edge for added edge protection. Each package will then be shrink-wrapped before being despatched. Each package will typically weigh 20kg-30kg.

Please note that this is not definite and can change depending on the quantity and spec of the skirting board, architrave etc.

 

Other Delivery Considerations

We strongly recommend that you receive your goods before engaging labour.

It is assumed your delivery address will be accessible for vehicles up to a seven and a half ton lorry in size.

If the goods are refused without good reason, then additional charges may be incurred.

Ensure your delivery address and post code are correct and correspond to each other. If a postcode/house name/road name is not available (if it is a new development) then please provide accurate instructions in the notes box at the checkout or via email.

A responsible adult must be available to carry in, open, check and sign for an order.

We are unable to deliver to; Northern Ireland, Scottish Islands, Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO (British Forces Post Office) addresses.