Delivery Information

Delivering With Confidence on Private Vehicles

We have all had bad experiences with courier networks. At Skirtings R Us we deliver differently. All orders are despatched and delivered on private delivery vehicles that travel to you direct from our factory. This gives you certainty that your order will be delivered on the date we notify you with, unlike when goods travel through a courier delivery network.

Standard Delivery

As standard, deliveries are usually made between 2 and 5 working days after placing an order and are carried out between 07.00 and 19.00. We will notify you of a specific delivery date that will be within this window.

Delivery costs on orders under threshold £350.00+VAT are calculated by the website based on weight. Some distant (like Scotland) or remote areas (like North Wales) may be subject to longer delivery windows and a surcharge. The checkout will work this out for you.

*During times of high demand delivery times may be extended.

Please Note: The day of order is not counted in this period. If an order is placed on a Monday 1st then Tuesday 2nd is day 1 and Monday 8th of the following week is day 5.

 

Free Standard Delivery

A standard delivery is free on orders over £350.00+VAT spend but some distant or remote areas like Scotland or remote areas like North Wales may still be subject to a surcharge.

 

Small Order Set Up Surcharge

Small orders with products of less than £125.00+VAT value will have a surcharge of £25+VAT automatically added in the basket. This charge is applied because your skirtings, architraves and decorative mouldings are machined to your specification, and we'd be unable to accept small quantity orders without it.

 

Signing and Checking

All goods must be opened and checked upon delivery.

Damage or shortfall claims will only be considered if ‘DAMAGED’ or 'SHORT' (or words to that effect) have been printed on the delivery note/docket.

It is the customers responsibility to ensure this is recorded properly by the delivery driver.

The endorsement of the words ‘not checked’ and ‘unexamined’ (or other words to the same effect) on a delivery note will not render Skirtings R Us liable for any damage or shortfall subsequently discovered.

 

Not going to be in to receive a delivery?

Where we are aware prior to your delivery date

When we notify you of your assigned delivery date, you may inform us by immediate reply that you are not going to be in on the delivery date assigned to your order. In this case we can leave the delivery at the property.

We would prefer, and recommend, that you have a responsible adult check and sign for your order for the benefit of both parties, but we can pre-package your order to help weather proof products so that it can be left outside at your property without signature. In this case we will not be held responsible for the condition of the goods in any way (rain or shine), or for any shortfall encountered.  

Please also note delivery personnel are not permitted to enter outbuildings such as garages, sheds and porches etc. 

Where we are not aware, or you notify us on your delivery date:

The courier will call prior to delivering, but if no-one is at the property to receive the items, on the day of delivery and we are not aware you are not going to be in at the property, the driver will leave the goods at the property without signature and cover over with sheeting for the best possible protection. In this case we will not be held responsible for the condition of the goods in any way (rain or shine), or for any shortfall encountered.

Unfortunately couriers will not be able to wait at properties in the event no-one is present to receive the delivery and will make delivery to kerbside and sheet in this event, but customers will need to move inside urgently.

We reach out to check your address, but please be aware that once your order has been completed and updated to the 'Preparation in Progress' status (you will be advised by email) we will not be able to change the delivery date or address.

In both cases it is the customers responsibility to be at the delivery address on the assigned date. Goods are left at the customers risk should they not be available at the property.

Delivery FAQ’s

Will I be notified when my order has been dispatched?

Yes, an automated email will be sent to you when we ship your delivery, which is normally the night before your delivery day.

Will I get a phone call before my skirting board delivery?

Drivers call before every drop they make (as it is in their interest if you are ready to recieve at the property), but this is subject to drivers phone signal, and the customer answereing the call.

Will I be supplied with a delivery ETA for the day of delivery?

All deliveries will be made between the time slot of the delivery service selected, but we are unable to narrow these down any further, although the driver will call approx 30 mins before arrival.

Will the driver carry skirting board/architrave into my home?

Due to insurance regulations, all courier companies are restricted to kerbside delivery. Drivers may however still offer assistance but, if you know that you need help carrying the goods, please ensure that you organise the necessary help.

Please note: packs of skirting board and architrave can be heavy (20-30kg), especially if large boards have been ordered.
We or any delivery drivers will not be held responsible for any damage caused when unloading onto or into private property.

Can the courier leave the delivery without a signature?

Yes we can make this arrangement, however we cannot be held responsible for shortfall or the condition of the items (rain or shine), since no one is there to open and check them on arrival.

If you need to make this arrangement please select instruct us to do so in the comments box at checkout when you make your order, or contact us via email and we will make the arrangement. Delivery personnel are not allowed to enter outbuildings such as garages, sheds and porches etc.

We strongly recommend that you have a responsible adult available to check and sign for your order.
In the unlikely event of a late delivery or re delivery, this instruction will still be applied.

What size vehicle will be delivering my order?

Orders are delivered on vehicles no bigger than seven and a half ton trucks.

 

Other Delivery Considerations

• We strongly recommend that you receive your goods before engaging labour.
• It is assumed your delivery address will be accessible for vehicles up to a seven and a half ton lorry in size at all times. Should it not be delivery will be made to the kerbside of the nearest accessible point to the vehicle e.g. if a road is closed or pedestrianised - the end of the road.
• If the goods are refused without good reason, then additional charges may be incurred.
• Ensure your delivery address and post code are correct and correspond to each other. If a postcode/house name/road name is not available (if it is a new development) then please provide accurate instructions in the notes box at the checkout or via email.
• A responsible, informed and able bodied adult should be available to carry in, open, check and sign for an order.
• Deliveries to Scotland and North Wales may be subject to a delivery surcharge.
• We are unable to deliver to; Northern Ireland, Scottish Islands, Highlands, Inverness Isle of Man, Isle of Scilly, Jersey, Guernsey (or any other offshore address), or BFPO (British Forces Post Office) addresses.
• Should a redelivery be required the cost of this will be chargeable to the customer prior to arrangement, and will include the cost of returning the goods to us where needed, which may result in a redelivery charge greater than the initial delivery charge.
• Should drivers recieve contradictory instructions to policy from the reciever, any subsequent cost is the customers responsibility.