Returns and Refunds
Most of our products, with the exception of the Express Range of mouldings, are machined to your order specification. Therefore we cannot offer refunds on these products once they have been machined in accordance with the Consumers Rights Act 2015.
Returning faulty or damaged goods
Should a mistake be made on our part which has affected the quality of your goods, then please notify us within 7 days and we will make every effort to rectify this quickly by either repairing or replacing the goods. Please be prepared to send us images via email. In rare cases a sample may need to be posted back to us. If you do not wish to receive replacements, we will issue a refund once the goods have been collected and returned to us.
If your order has been damaged in transit by our couriers then please print 'DAMAGED' on the delivery note/machine it before either accepting or rejecting it. If you accept your order we can get it picked up and returned to us for rectifying, or if you reject the delivery we can rectify the items when they are returned to us.
Damage refers to a product being in completely unusable condition. When fitting our products, they need to be cut and mitred to fit. Damage to the very ends of the products or where the product can be cut around will not warrant a replacement / refund or where we feel the product is still usable. Light marks that will not be visible once fitted / finished will not warrant a replacement / refund.
Items which have been cut, installed or used in any other way will be judged to have been accepted by you. We will therefore be unable to make any refund or replacement in such a case.
Returns and refunds cannot be made on made to order products, which are not either faulty of damaged. Should we receive such a return, no refund will not be processed and you will need to pay for a second delivery in order for us to send the products back to you.
We can accept returns on stocked items from products we stock which include plinth blocks and rosettes, dado rail and picture rail, but transportation must be arranged by the customer at the customers cost. Unfortunately we cannot arrange a collection of this nature with our couriers for insurance reasons. Returns will also be subject to a restocking charge at 30% of the value of the returned goods.