Terms and Conditions
a) Machined to order products
i) Please note that most products are machined to your order specification and as such we cannot accept returns, or issue refunds for these goods once they are machined. This is in accordance with the Consumers Rights Act 2015.
ii) As products are machined to order, machine set ups can vary slightly causing variations in mouldings. Customers accept that profiles may vary between batches.
iii) Skirtings R Us reserves the right to sharpen its tooling, customers accept that as a result of this profiles amy vary between batches.
i) Skirtings R Us mainly delivers using private vehicles, but reserves the right to use third party carrier networks.
ii) Skirtings R Us will assign and notify customers of their delivery date prior to delivering.
ii) Deliveries will be despatched the day of, or day before an assigned delivery date, which will be communicated to you, for delivery on the assigned delivery date unless we otherwise specify.
iii) We recommend that you do not book any tradesmen until your order has been delivered and checked, as unexpected circumstances can on the rare occasion cause delivery issues.
iv) It is the customers responsibility to supply a full, correct address and postcode which are consistent with each other. We cannot change the delivery details once the order has entered production during the 'Preparation in Progress' phase, that you will be notified of by email.
a) Receiving Delivery – Responsibility and Risk
i) It is the customers responsibility to ensure that an able bodies, informed adult is made available at the delivery address to account for, open and check the delivery and sign the delivery note/POD.
ii) It is the customers responsibility to supply a full, correct address and postcode which are consistent with each other, before the order is put into production.
iii) Skirtings R Us’ responsibility for the goods ends upon delivering the goods to the address specified by the customer prior to the goods entering production. Skirtings R Us shall not be rendered liable for any damage or shortfall subsequently discovered, once the delivery has been delivered to the address specified by the customer.
iv) The endorsement of the words ‘not checked’ and ‘unexamined’ (or other words to the same effect) on a delivery note signifies acceptance of a delivery in its current condition, and will not render Skirtings R Us liable for any damage or shortfall subsequently discovered.
v) All goods must be opened and checked upon delivery. Damage or shortfall claims will only be considered if ‘DAMAGED’ or ‘SHORT' (or words to that effect) are printed on the delivery note/docket. It is the customers responsibility to ensure this is recorded properly by the delivery driver. Customers will receive an email notification reminding them to do so.
vi) Customers may instruct us, the courier’s office or the delivery driver to ‘leave delivery without signature’. This is organised by the customer, at the customers own risk. Skirtings R Us will not be liable for any shortage or damage found subsequently.
vii) All delivery times quoted are estimates only.
viii) Skirtings R Us can only deliver within a 12 hour window on day of delivery (0700-1900). It is the customers responsibility to arrange for attendees to be on site between these times on appointed day of delivery regardless of instructions that may be left.
ix) Should no-one be in atendance to recieve the items at the specified address on the specified day, Skirtings R Us reserves the right to leave the goods at the customers risk.
x) Skirtings R Us shall not be liable for consequential loss as a result of a delayed or damaged delivery, or where the customer is not on site to recieve a delivery on a specified day.
xi) Delivery is to kerbside only due to insurance policies. The customer will ensure adequate help is arranged to unload the delivery from the couriers and carry it into your property.
xii) It is assumed your delivery address will be accessible for vehicles up to a seven and a half ton lorry in size at all times. Should it not be delivery will be made to the kerbside of the nearest accessible point to the vehicle e.g. if a road is closed or pedestrianised - the end of the road.
We may decline to deliver if access to the address is not suitable for our vehicles or we deem it to be unsafe, unlawful or unreasonably difficult to do so. Where goods cant be delivered for this reason, the customer will be liable for 100% of the carriage cost to get the goods back to Skirtings R Us, and 100% of the cost of a redellivery attempt arranged at Skirtings R Us' discretion.
b) Delivery Charges
i) The cost of delivery is calculated by our website and is based on the weight of products and the location of the delivery. To find out more about our delivery charges see our Delivery Information page.
ii) Delivery charges are levied to cover the cost of the transportation of goods from us the supplier to you the customer.
iii) Skirtings R Us shall levy delivery charges for the physical transportation of goods across a distance from us the supplier to you the customer. Charges are not levied for the organisation of a delivery on a specific date. The delivery charge is therefore not refundable should Skirtings R Us fail to deliver on a specified delivery date or where delivery was supplied free.
iv) Delivery charges are non-refundable.
c) Delivery Lead Time
i) Lead time may vary depending on demand for the product and production capacity.
d) Delivery Areas
i) Deliveries are made throughout the UK mainland only. We are unable to deliver to; Highlands, Scottish Islands, Channel Islands, Isle of Man, Isle of Wight, Isle of Scilly, Northern Ireland.
e) Delivery Without Signature
i) Delivery will be made to the appointed delivery address on the assigned delivery date. You will be informed of this date, and the driver will contact you prior to delivery, but should the customer not be on site to recieve the goods, they will be left at the designated address without signiture, at the customers risk. Skirtings R Us will not be liable for any shortage or damage found subsequently.
ii) Inability of the company to provide proof of delivery signature will not of itself constitute an admission of liability for the loss of any goods in this situation.
f) Missed or Refused Deliveries and Re-deliveries
i) Should no person be available to receive delivery, the address is inaccessible, or there is inadequate help to unload the delivery leading to a delivery refusal, or when an insufficient/incorrect address or postcode are supplied, and a redelivery is necessary, regardless of whether delivery was free on the order, Skirtings R Us reserves the right to charge 100% of the delivery and return cost for each subsequent delivery and/or return attempt.
ii) Deliveries which have been refused, which are machined to order, but not damaged or faulty will not be refunded. If the customer requires a redelivery, regardless of whether delivery was free on the order, Skirtings R Us reserves the right to charge for both the full cost of carriage back to their premises and redelivery.
g) Changing Delivery Addresses and Dates
i) Skirtings R Us will despatch to the address dictated by the customer. It is the customers responsibility to ensure this is correct upon placing the order.
ii) Customers can change their delivery address at any point by contacting us, until the product has been put into production, at which point you will recieve a 'Preparation in Progeress' email, as transport will have been booked with various interdependant partiess and not cancelable at this stage. This may be several days before a delivery date.
iii) We or our courier partners cannot amend delivery addresses or dates once the order has entered production during and after the 'Preparation in Progress' state.
3. Returns and Refunds
i) Most of our products are machined to your order specification, therefore we cannot offer refunds on these products once they have been machined. This is in accordance with the Consumers Rights Act 2015. This excludes our dado rail, picture rail, plinth blocks rosettes, and square skirting/architrave (at our discretion, minus the priming cost if applicable).
ii) Customers accept that we may in some cases start machining orders as soon as they have been placed in order to meet our fast lead time.
i) Dado rail, picture rail, plinth blocks and rosettes, which are stocked, and un-primed square products, which we can re-machine, may be cancelled at any time before they are packaged. Items that have been packaged may still be cancelled, but will be subject to a 50% restocking charge to cover the cost of processing and then unprocessing the goods.
ii) Where above stocked goods have been authorised for return, the customer will be responsible for the organisation of transportation, and condition of returned goods during return transportation.
b) Returning Damaged Goods
i) Damage claims will only be considered if ‘damaged’ (or words to that effect) is printed on the delivery note/docket. It is the customer’s responsibility to ensure this is recorded properly by the delivery driver.
ii) Providing i) has been observed, damage must be reported to us immediately. We will need photographic evidence.
iii) Skirtings R Us will seek to rectify swiftly, reserving the right to either refund the items, or despatch replacements.
iv) Goods will need to be collected and returned before action can be taken.
v) Skirtings R Us will not take returns on any goods which have been cut, installed or used in any other way.
vi) Deliveries which have been refused, which are machined to order, but not damaged or faulty will not be refunded. If the customer requires a redelivery, Skirtings R Us reserves the right to charge for both the full cost of carriage back to their premises and redelivery, regardless of whether delivery was free on the order.
c) Returning Faulty Goods
i) Faulty goods must be reported within 7 calendar days of receipt of products.
ii) Skirtings R Us will need photographic evidence of the faulty items.
iii) The customer must allow Skirtings R Us to investigate the matter.
iv) The customer may be required to post a sample to Skirtings R Us in order to verify the problem.
v) Skirtings R Us reserves the right to refund, rectify or replace the order.
vi) The goods will need to be collected and returned before action is taken.
vii) Skirtings R Us will not take returns on any goods which have been cut, installed or used in any other way.
viii) Deliveries of machined to order products which are refused, but not damaged or faulty will not be refunded. If the customer requires a redelivery, Skirtings R Us reserves the right to charge for both the full cost of carriage back to their premises and redelivery, regardless of whether delivery was free on the order.
d) General Returns
i) Returns can be made on dado rail, picture rail, plinth blocks and rosette products, which are stocked, and on un-primed square products, which we can re-machine.
ii) Skirtings R Us should be contacted before any return is made.
iii) Returns are organised and made at the customers cost.
iv) Skirtings R Us retains the right to apply a 50% restocking charge, which will be deducted from any due refund in order to process the return.
v) Returns and refunds cannot be made on made to order products, which are not either faulty of damaged. Should we receive a made to order return, no refund will be processed. If the customer requires a redelivery, Skirtings R Us reserves the right to charge for both the full cost of carriage back to their premises and redelivery, regardless of whether delivery was free on the order.
i) Skirtings R Us strive to communicate product dimensions clearly and to that end supply free samples of products, however we shall not be held liable for any misinterpretation of communication regarding standard range profiles, as a free sampling service is available to all customers.
ii) Where priming is described or selected, Skirtings R Us reserve the right to prime the 3 exposed sides/faces of the product only.
iii) In the event that Skirtings R Us is commissioned to cut a custom profile, it is the customers responsibility to ensure that the instruction is accurate.
iv) Skirtings R Us reserves the right to make small changes to the specification without notice, to meet our necessary quality standards. This will usually be done to avoid any possible manufacturing defects.
v) Skirtings R Us reserves the right to supply bespoke mouldings up to a 3mm tolerance/threshold.
vi) Skirtings R Us reserves the right to resharpen or replace all tooling that mey result in discrepencies between designs produced with pre replaced/ground and post replaced/ground tooling. We advise customers to ensure they order enough product in order to finish a batch on a complete room so that a new batch can be ordered for a fresh room rather than attempt to join up batches.
i) Goods are not supplied with guarantees or warranties.
i) Skirtings R Us are not liable for any loss in relation to the supply or delivery of goods including, but not limited to; financial; profit; goodwill or consequential loss.
ii) Damage incurred to property during delivery by third parties delivering Skirtings R Us' goods should be taken up with the courier directly. Skirtings R Us are not liable for damage caused by a third parties.