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Frequently Asked Questions
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General FAQ's
Why is there an 'Extra Fee' in my basket, and what is it?
The 'Extra Fee' is applied to all orders under £125+VAT product spends. This covers the cost of the factory set up for the small requirement, which is not offset by the small quantity being processed.
I've found the same skirting profile cheaper elsewhere. Can you match the price?
If you've found a cheaper price on an exact match product, please Contact Us to let us know and we'll price match it for you. You can find further information on this on our Discounts Page and in our T&C's.
Can I order samples from you?
Yes you can. There are FREE samples available across the range which can be ordered directly from product pages. If you need something special we can even sample that for you. To learn more about our samples visit the samples page.
I don't know what skirting to choose, can you help?
There are a load of guides on skirting and architrave size, designs, dimensions and placements in our Guides & Helps section so we'd advise heading there first.
I'm ordering a lot of products, will I get discount?
Yes you will. There are automatically applied quantity based discounts applied to all qualifying orders. For more information on our discount structure please visit our Bulk Order Discounts page
I'd like to open a trade account, what do I do?
It's simple to apply for a trade account with SkirtingsRus. Please visit the Trade Accounts page for more information.
Is your wood sustainably sourced?
SkirtingsRus only use sustainably sourced materials. Our MDF is certified with an FSC chain of custody certificate and a certificate of compliance with British/European Standard numbers (CE marked). For more information on our environmental sustainability policies, please visit our Environmental Policy page.
Delivery & Returns FAQ's
Will the driver contact me before making delivery?
Yes. The driver should contact you 30 mins prior to arrival at your delivery address. Please be aware that this is reliant on us being provided the correct contact number when the order is placed, so please double check. We will also confirm your number back to you when we instruct you of your delivery date. This is subject to drivers phone signal, and the customer answereing the call.
Will the driver carry my order inside for me?
Unfortunately couriers are not insured to enter the building, so assume that this will not be the case, and that the goods will be delivered to the kerbside/driveway. Should you need to move the products inside or around your property ensure you have someone able to carry the product on site for delivery.
We will reach out notifying you of your delivery date prior to delivery so adequate preparations can be made. The driver will also contact you roughly 30 minutes prior to arrival.
We will deliver individual lengths, which can be handled by a single person. Each length can weigh 3-18kg depending on the product size specified, and be between 2.4 - 4.2m long.
In the event any courier does assist in the handling of goods it is carried out entirely at the customers own risk.
What is the time frame for delivery on my delivery date?
Our deliveries run all day on the appointed day of delivery from our base in the Midlands, although they are generally completed between 7am and 7.30pm.
Please ensure your representative is on site on the appointed day if delivery until the goods have been delivered, but the driver will call 30 mins prior to arrival to help facilitate this.
This point is especially relevant to trade building sites which may need to remain open/leave a man on site for longer than they usually would to receive delivery.
We would always reach out if there was an issue preventing delivery after it had been arranged, and would never not show.
Order Related FAQ's
Skirting Board FAQ's
What are the most popular skirting board designs?
Traditional designs like Ogee, Torus, Chamfer and Bullnose are the most popular skirting board designs found in the UK, with Ovolo, Lambs Tongue and Square also featuring regularly.
Is your wood sustainably sourced?
SkirtingsRus only use sustainably sourced materials. Our MDF is certified with an FSC chain of custody certificate and a certificate of compliance with British/European Standard numbers (CE marked). For more information on our environmental sustainability policies, please visit our Environmental Policy page.
What is a Skirting Board?
A skirting board is a piece of timber fitted to the foot of a wall, used to both protect the bottom of a wall and disguise the gap between the wall plaster and the floor. Skirting boards are usually adorned with a moulded shape, making them both a practical and decorative feature to a rooms interior design.
What size skirting board should I buy?
The skirting board you use should be proportionate to the size of your room. Bigger rooms can take taller skirting boards and smaller rooms should be fitted with shorter skirting board heights so they stay proportionate within a room.
Relating to the above point, the era of a building can also influence which skirting board size you should buy. Period properties are generally able to take larger skiritng board sizes as they were constructed with larger room sizes and ceiling heights. In contrast todays average ceiling height is 2.4m which is more proportionate with a middling skirting board size between the 121mm/5" and 171mm/7" sizes. Differing again, buildings constructed from 1950's to 1970's often featured very small skirting between the sizes to rebuild Britain after WW2 as cheaply as possible. These would have been 69mm/3" to 96mm/4" skirting heights, however it could be questionable whether you want to imitate the trands of these decades!
Architrave FAQ's
Is your wood sustainably sourced?
SkirtingsRus only use sustainably sourced materials. Our MDF is certified with an FSC chain of custody certificate and a certificate of compliance with British/European Standard numbers (CE marked). For more information on our environmental sustainability policies, please visit our Environmental Policy page.