Delivery & Returns FAQ's

Unfortunately couriers are not insured to enter the building, so assume that this will not be the case, and that the goods will be delivered to the kerbside/driveway. Should you need to move the products inside or around your property ensure you have someone able to carry the product on site for delivery. We will reach out notifying you of your delivery date prior to delivery so adequate preparations can be made. The driver will also contact you roughly 30 minutes prior to arrival. We will deliver individual lengths, which can be handled by a single person. Each length can weigh 3-18kg depending on the product size specified, and be between 2.4 - 4.2m long. In the event any courier does assist in the handling of goods it is carried out entirely at the customers own risk.

Our deliveries run all day on the appointed day of delivery from our base in the Midlands, although they are generally completed between 7am and 7.30pm. Please ensure your representative is on site on the appointed day if delivery until the goods have been delivered, but the driver will call 30 mins prior to arrival to help facilitate this. This point is especially relevant to trade building sites which may need to remain open/leave a man on site for longer than they usually would to receive delivery. We would always reach out if there was an issue preventing delivery after it had been arranged, and would never not show.